Payment Policy

Shopping with Cennora is safe, simple, and quick. We offer a few trusted payment options so you can check out however's easiest for you.

Accepted Payment Methods

  • Credit & Debit Cards — Visa, Mastercard, American Express, UnionPay
  • Apple Pay & Google Pay — for fast, tap-to-pay checkout on supported devices
  • Shop Pay — Shopify's saved checkout, if you've used it on another Shopify store before

These are the only payment methods we accept. The full set is also shown as icons at the bottom of every page on our site.

Tip: Saving your details at checkout makes your next order even quicker.

Currency We Accept

All prices on Cennora are listed and processed in United States Dollars (USD).

Why a Payment Might Be Declined

If your payment doesn't go through, here's what to check first:

  • Your card number, expiration date, name, and CVV are entered correctly
  • Your card hasn't reached its limit
  • Your billing address matches what's on file with your bank
  • Your bank hasn't flagged the transaction for extra verification

If it's still not working:

  • Try a different card, or check out with Apple Pay, Google Pay or Shop Pay
  • Contact your bank to approve the transaction
  • Email us with the details and we'll help you sort it out

Checkout Issues

If you're having trouble completing checkout:

  • Try a different browser or device
  • Clear your cache and refresh the page
  • Check out with Apple Pay, Google Pay or Shop Pay to skip manual form entry

Still stuck? Send us the item, size, and color you're after and we can send you a direct payment link.

Payment Security

Your payment details are protected the whole way through checkout. Cennora uses SSL (Secure Sockets Layer) encryption to keep your personal and payment information private — you can confirm this any time by checking for the padlock icon and "https" at the start of our web address.

We're also compliant with PCI DSS (Payment Card Industry Data Security Standard), the security standard used across the industry to protect card data and reduce fraud. In practice, this means we never see or store your full card number — once your order is placed, we can only see the last 4 digits, along with your order and shipping details.

We don't sell your personal information for money. We share it only with the service providers and platforms that help us run our store — such as our payment processor, delivery partners, and advertising and analytics providers — and where we're required to by law. For the full detail on how your data is handled, including your opt-out choices, see our Privacy Policy.

Need Help?

Email: support@cennora.com

We're happy to help with any payment or checkout questions.

Contact Information

Business name: Cennora

Operated by: Loravest

Registered business address: 2/290 Boundary St, Spring Hill QLD 4000, Australia

Company registration number: 701070859

US contact address: 100 Broadway, Elmwood Park, NJ 07407, United States

Phone: +1 332 213 8601

Email: support@cennora.com

Customer service hours: Monday to Friday | 9:00 AM – 9:00 PM ET

We aim to respond to all inquiries within 24 hours.