Terms of Service
Overview
Welcome to Cennora! The terms "we," "us," and "our" refer to Cennora. Cennora operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Cennora is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, you should not use or access our Services.
Section 1 — Access and Account
By agreeing to these Terms of Service, you represent that you are at least 18 years old, and that you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.
To use the Services, including browsing our store or purchasing any products, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current, and complete, and that you have all rights necessary to provide it.
You are solely responsible for maintaining the security of your account credentials and for all activity on your account. You may not transfer, sell, assign, or license your account to any other person.
Section 2 — Our Products
We make every effort to provide an accurate representation of our products in our online store. However, colors or product appearance may differ from how they appear on your screen depending on your device and its settings.
We do not warrant that the appearance or quality of any product you purchase will meet your expectations or match exactly how it's depicted in our store.
All product descriptions are subject to change at any time without notice, at our discretion. We reserve the right to discontinue any product at any time and may limit the quantities we offer to any person or region.
Section 3 — Orders
When you place an order, you are making an offer to purchase. Cennora reserves the right to accept or decline your order for any reason at our discretion. Your order isn't accepted until we confirm it. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as we may be unable to accommodate cancellation requests once an order is accepted. If we don't accept, change, or cancel an order, we'll attempt to notify you using the email, billing address, or phone number provided at the time of your order.
Your purchases are subject to return or exchange solely in accordance with our Return & Refund Policy.
You represent and warrant that your purchases are for your own personal or household use, and not for commercial resale or export.
Section 4 — Prices and Billing
Prices, discounts, and promotions are subject to change without notice. The price charged will be the price in effect at the time your order is placed, as set out in your order confirmation email. Unless otherwise stated, posted prices are in United States Dollars (USD) and do not include applicable taxes or charges beyond what's disclosed at checkout.
Prices in our online store may differ from prices at any physical or third-party stores. From time to time we may offer promotions governed by separate terms; where those terms conflict with these Terms, the promotion terms will govern.
You agree to provide current, complete, and accurate purchase, payment, and account information, and to promptly update this information so we can complete your transactions and contact you as needed.
You represent and warrant that: (i) the payment information you provide is true, correct, and complete; (ii) you're authorized to use the payment method provided; (iii) charges you incur will be honored by your card issuer or payment provider; and (iv) you'll pay all charges incurred at the posted prices, including shipping and any applicable taxes.
Section 5 — Shipping and Delivery
Delivery times set out in our Shipping Policy are estimates only and are not guaranteed. We are not responsible for delays caused by our carrier, extreme weather, or other events outside our control. Once we hand your order to our carrier, risk of loss passes to you, though your rights under applicable consumer protection laws regarding faulty, damaged, or misdescribed goods remain unaffected.
Section 6 — Intellectual Property
Our Services, including all trademarks, brand names, text, images, graphics, product reviews, and their design, selection, and arrangement, are owned by Cennora, its affiliates, or licensors, and are protected by United States and international copyright, trademark, and other intellectual property laws.
These Terms permit you to use the Services for personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works from, publicly display, republish, download, store, or transmit any material from the Services without our prior written consent. Nothing in these Terms grants you any license or rights under any patent, trademark, copyright, or other intellectual property of Cennora, Shopify, or any third party. All rights not expressly granted here are reserved by Cennora.
Cennora's name, logo, and slogans are trademarks of Cennora. You must not use them without our prior written permission. Shopify's name, logo, and slogans are trademarks of Shopify. All other names, logos, and slogans on the Services belong to their respective owners.
Section 7 — Optional Tools
You may be given access to tools offered by third parties as part of the Services, which we don't monitor or control. We provide access to such tools "as is" and "as available," without any warranties or endorsement, and we have no liability arising from your use of them.
Any use of optional third-party tools is at your own risk, and you should review the relevant third party's own terms before using them. We may also introduce new features to the Services over time, which will also be subject to these Terms.
Section 8 — Third-Party Links
The Services may contain links to third-party websites. We're not responsible for examining or evaluating the content or accuracy of any third-party site, and accessing them is at your own risk. We're not liable for any harm arising from your use of third-party websites, products, or services. Please review any third party's own policies before transacting with them — complaints about third-party products or services should be directed to that third party.
Section 9 — Relationship with Shopify
Cennora is powered by Shopify, which enables us to provide the Services to you. However, any sales you make through our store are made directly with Cennora. By using the Services, you acknowledge that Shopify is not responsible for any aspect of sales between you and Cennora, including any injury, damage, or loss resulting from purchased products. You release Shopify and its affiliates from all claims, damages, and liabilities arising from your purchases and transactions with Cennora.
Section 10 — Privacy Policy
All personal information we collect through the Services is subject to our Privacy Policy. Certain personal information may also be subject to Shopify's own privacy policy. By using the Services, you acknowledge that you've read both.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your use of the Services in order to help provide and improve them. Information you submit may be transmitted to and shared with Shopify and other third parties, some of which may be located outside the United States. See our Privacy Policy for more detail on how we, Shopify, and our partners handle your personal information.
Section 11 — Feedback
If you submit any ideas, suggestions, reviews, or other feedback ("Feedback"), you grant us a perpetual, worldwide, royalty-free license to use, reproduce, modify, publish, and distribute that Feedback for any purpose, including commercial use.
You represent that: (i) you own or have the rights to any Feedback you submit; (ii) you've disclosed any compensation you received in connection with it; and (iii) it complies with these Terms. We're under no obligation to keep Feedback confidential, compensate you for it, or respond to it, and we may (but aren't obliged to) remove Feedback we consider unlawful, offensive, or otherwise objectionable.
You agree that your Feedback won't infringe any third party's rights, won't be unlawful, abusive, or defamatory, and won't contain malware. You may not impersonate someone else or mislead us as to the origin of your Feedback. You're solely responsible for any Feedback you submit.
Section 12 — Errors, Inaccuracies, and Omissions
Occasionally the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, or availability. We reserve the right to correct these, and to update information or cancel orders affected by an error, at any time — including after you've submitted your order.
Section 13 — Prohibited Uses
You may use the Services for lawful purposes only. You must not use the Services to: (a) engage in unlawful or malicious activity; (b) violate any federal, state, or local law or regulation; (c) infringe our intellectual property or that of others; (d) harass, abuse, or harm any person; (e) transmit false or misleading information; (f) send spam, chain letters, or unsolicited advertising; (g) impersonate any person or entity; or (h) otherwise restrict or inhibit anyone's enjoyment of the Services or expose us or others to liability.
You also agree not to: upload viruses or malicious code; reproduce, resell, or exploit any part of the Services; collect or track others' personal information; scrape or crawl the Services; or interfere with the security of the Services. We may suspend or terminate your account at any time if we determine you've violated these Terms.
Section 14 — Termination
We may terminate this agreement or your access to the Services at our discretion, at any time, without notice. You'll remain liable for all amounts due up to and including the date of termination.
The following sections continue to apply after termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive.
Section 15 — Disclaimer of Warranties
Information on the Services is provided for general information purposes only. We don't warrant its accuracy, completeness, or usefulness, and any reliance you place on it is at your own risk.
Except as expressly stated by Cennora, the Services and all products offered through them are provided "as is" and "as available," without warranties of any kind, express or implied, including implied warranties of merchantability and fitness for a particular purpose, to the fullest extent permitted by law. We don't guarantee that your use of the Services will be uninterrupted, timely, secure, or error-free.
Some jurisdictions do not allow the exclusion of certain warranties or implied terms. Nothing in this section excludes, restricts, or modifies any right or remedy available to you under applicable law that cannot lawfully be excluded, restricted, or modified. Where our liability cannot be excluded but can be limited, our liability is limited, at our option, to the repair or replacement of the goods, or the supply of equivalent goods.
Section 16 — Limitation of Liability
To the fullest extent permitted by law, Cennora, our partners, directors, officers, employees, affiliates, and service providers, or those of Shopify and its affiliates, will not be liable for any indirect, incidental, punitive, special, or consequential damages — including lost profits, lost revenue, or lost data — arising from your use of the Services or any product, whether based in contract, tort, or otherwise, even if advised of the possibility of such damages.
Some jurisdictions do not allow the exclusion or limitation of liability for incidental or consequential damages, so the above limitation may not apply to you. Nothing in this section excludes, restricts, or modifies any right or remedy you have under applicable law that cannot lawfully be excluded, restricted, or modified. This section applies only to the extent permitted by law.
Section 17 — Indemnification
You agree to indemnify and hold harmless Cennora, Shopify, and our respective affiliates, officers, and employees from any losses, damages, or claims, including reasonable legal costs, arising from: (1) your breach of these Terms; (2) your violation of any law or third party's rights; or (3) your use of the Services.
We'll notify you of any indemnifiable claim; a delay in doing so won't relieve your obligations unless it materially prejudices you. We may control the defense and settlement of such a claim at your expense, but won't settle any claim requiring a non-monetary obligation from you without your consent.
Section 18 — Severability
If any provision of these Terms is found to be unlawful or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the remainder of these Terms will remain in full effect.
Section 19 — Waiver; Entire Agreement
Our failure to enforce any right or provision of these Terms won't constitute a waiver of that right or provision.
These Terms, together with any policies referenced here, constitute the entire agreement between you and us regarding your use of the Services, superseding any prior agreements or communications.
Section 20 — Assignment
You may not transfer or assign these Terms or your rights under them without our prior written consent. We may transfer or assign these Terms without notice to you.
Section 21 — Governing Law
These Terms are governed by the laws of Queensland, Australia. You and Cennora submit to the exclusive jurisdiction of the courts of Queensland, Australia, for any dispute arising from these Terms or your use of the Services.
Section 22 — Headings
Headings in these Terms are for convenience only and don't affect their interpretation.
Section 23 — Changes to These Terms
You can review the most current version of these Terms at any time on this page. We may update or change these Terms by posting the revised version to our website. It's your responsibility to check periodically for updates. Your continued use of the Services after any changes are posted constitutes your acceptance of those changes.
Section 24 — Contact Information
Business name: Cennora
Operated by: Loravest
Registered business address: 2/290 Boundary St, Spring Hill QLD 4000, Australia
Company registration number: 701070859
US contact address: 100 Broadway, Elmwood Park, NJ 07407, United States
Phone: +1 332 213 8601
Email: support@cennora.com
Customer service hours: Monday to Friday | 9:00 AM – 9:00 PM ET
We aim to respond to all inquiries within 24 hours.